Customer Success Account Manager Job at Virtual Vocations Inc, United States

  • Virtual Vocations Inc
  • United States

Job Description

Managing a portfolio of accounts, the full-time remote Customer Success Account Manager will drive customer adoption and retention, negotiate renewal terms, and collaborate with internal teams to enhance customer value and outcomes. Key responsibilities Engage with customers to prevent risk and drive growth, ensuring alignment with their primary objectives Achieve financial targets related to revenue, bookings, and billings while maintaining a rolling forecast of the territory Conduct business reviews with key customers to assess product adoption and derive actionable insights for improvement Required qualifications 3+ years of experience in Sales, Renewal Management, Account Management, or Customer Success Experience in quota-carrying roles and meeting key performance indicators Proven negotiation skills with a track record of successful deal closures BA/BS degree or equivalent work experience Familiarity with SaaS offerings and experience supporting customer adoption across organizations

Job Tags

Full time, Work experience placement

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